HANDLING TIMES

All products are quality checked and dispatched 1-2 BUSINESS DAYS after an order is placed.

Please note that we are currently only shipping products to the United States, and that any purchases made to alternative countries will be cancelled.

SHIPPING TIMES

SHIPPING COSTS

HOW DO I CHECK THE STATUS OF MY ORDER?

Once your order has shipped, you will receive an email notification / SMS from Westberry Furniture including a tracking number that can be used to check your order status. Please allow up to 72 hours for the tracking information to become available. 

CUSTOMER SUPPPORT

If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at contact@westberryfurniture.com with your name and order number, and we will respond and resolve as soon as possible. 

Alternatively, you may also wish to contact us via our contact form located within our contact us page.

Customer Support Hours: 8AM-5PM AEST Mon-Fri

Return Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you are not fully satisfied, our return policy is designed to ensure a hassle-free process. Please read the details below.

1. Eligibility for Returns

• Time Frame: You can return items within 30-days from the order delivery date.
• Condition: To be eligible for a return, the product must be in its original, unused condition and packaging. All original tags, labels, and accessories must be included.
• Proof of Purchase: A receipt, order confirmation, or proof of purchase is required to process returns.

2. Non-Returnable Items

The following items cannot be returned:

• Any changed or modifications to products 
• personalized or custom made products 
• Gift cards
  

3. Process for Returns

To initiate a return, please follow these steps:

• Contact Us: Reach out to our customer service team at contact@westberryfurniture.com to notify us of your intent to return the item(s).
• Return Authorization: If your return is eligible, you will be issued a Return Authorization (RA) number and instructions on how to proceed.
• Return the Item: Ship the item(s) back to us, ensuring the product is securely packaged to avoid damage during transit. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective item.
• Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.

5. Inspection of Returned Items & Processed Returns

Once your return is received and inspected, we will notify you about the status of your return.

If your refund is approved, it will be processed to your original payment method within 3 business days. Please note that it may take additional time for the refund to appear on your statement, depending on your bank or payment provider.

6. Partial Refunds

In certain cases, only partial refunds may be granted. This may include:

• Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
• Any item returned after the 30-day time frame.

7. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at contact@westberryfurniture.com with details and, if possible, photos of the issue. We will process your refund or send you a replacement, depending on the situation.

8. Customer Support

If you have any questions regarding our refund policy or need assistance with a refund request, please feel free to contact us:

• Email: contact@westberryfurniture.com
  
• Contact form via our contact us page

Customer Support Hours: 8AM-5PM AEST Mon-Fri

Thank you for your understanding and for choosing Westberry Furniture